Centralized hotline and hiring more workers among issues on DCS study committee agenda

Back to TopCommentsE-mailPrintBookmark and Share

The centralized hotline system is among the topics to be discussed when the Department of Child Services Interim Study Committee meets Nov. 8.

Committee co-chairman Sen. Travis Holdman, R-Markle, said he and the committee’s other co-chair, Rep. Cindy Noe, R-Indianapolis, will offer a framework to transform the central call center into a hybrid system.

Under their proposal, school officials, law enforcement officers, medical professionals, judges and mental health workers would be given direct access to the local child agency office in their communities. Calls from anonymous individuals and others would be routed through the centralized call center.

Separating the calls would help ease the workload at the local level by sending the higher substantiated information straight to the community office while allowing the central office to skim off the lower substantiated tips, Holdman said.

The co-chairs will also recommend the addition of more than 100 new DCS workers spread between the local offices and the centralized call center. Along with eliminating the wait time, Holdman said they believe more workers will improve efficiency and reduce turnover.

The senator is expecting to meet some resistance from the Democrats on the committee who want to abandon the centralized hotline altogether. He does not want to scrap the hotline because of the amount of the investment made in it and, by separating out certain calls, he believes the centralized system can maximize the time of a worker in the field.

Since August, the DCS interim study committee has met four times and is scheduled to meet twice in November. A meeting on Oct. 25 was cancelled.

Thursday’s session will be held in the Indiana Government Center South, at the request of Holdman. He wanted all the committee members to be able to sit at one table and look at each other while they discuss the issues and suggestions related to DCS. No outside parties will give testimony during this meeting.

Holdman and Noe have met several times with DCS officials to examine about 70 issues related to the agency. They have developed potential solutions to some of the issues and will offer those during the meeting.  



Post a comment to this story

We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
You are legally responsible for what you post and your anonymity is not guaranteed.
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in Indiana Lawyer editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by
Subscribe to Indiana Lawyer
  1. I think the cops are doing a great job locking up criminals. The Murder rates in the inner cities are skyrocketing and you think that too any people are being incarcerated. Maybe we need to lock up more of them. We have the ACLU, BLM, NAACP, Civil right Division of the DOJ, the innocent Project etc. We have court system with an appeal process that can go on for years, with attorneys supplied by the government. I'm confused as to how that translates into the idea that the defendants are not being represented properly. Maybe the attorneys need to do more Pro-Bono work

  2. We do not have 10% of our population (which would mean about 32 million) incarcerated. It's closer to 2%.

  3. If a class action suit or other manner of retribution is possible, count me in. I have email and voicemail from the man. He colluded with opposing counsel, I am certain. My case was damaged so severely it nearly lost me everything and I am still paying dearly.

  4. There's probably a lot of blame that can be cast around for Indiana Tech's abysmal bar passage rate this last February. The folks who decided that Indiana, a state with roughly 16,000 to 18,000 attorneys, needs a fifth law school need to question the motives that drove their support of this project. Others, who have been "strong supporters" of the law school, should likewise ask themselves why they believe this institution should be supported. Is it because it fills some real need in the state? Or is it, instead, nothing more than a resume builder for those who teach there part-time? And others who make excuses for the students' poor performance, especially those who offer nothing more than conspiracy theories to back up their claims--who are they helping? What evidence do they have to support their posturing? Ultimately, though, like most everything in life, whether one succeeds or fails is entirely within one's own hands. At least one student from Indiana Tech proved this when he/she took and passed the February bar. A second Indiana Tech student proved this when they took the bar in another state and passed. As for the remaining 9 who took the bar and didn't pass (apparently, one of the students successfully appealed his/her original score), it's now up to them (and nobody else) to ensure that they pass on their second attempt. These folks should feel no shame; many currently successful practicing attorneys failed the bar exam on their first try. These same attorneys picked themselves up, dusted themselves off, and got back to the rigorous study needed to ensure they would pass on their second go 'round. This is what the Indiana Tech students who didn't pass the first time need to do. Of course, none of this answers such questions as whether Indiana Tech should be accredited by the ABA, whether the school should keep its doors open, or, most importantly, whether it should have even opened its doors in the first place. Those who promoted the idea of a fifth law school in Indiana need to do a lot of soul-searching regarding their decisions. These same people should never be allowed, again, to have a say about the future of legal education in this state or anywhere else. Indiana already has four law schools. That's probably one more than it really needs. But it's more than enough.

  5. This man Steve Hubbard goes on any online post or forum he can find and tries to push his company. He said court reporters would be obsolete a few years ago, yet here we are. How does he have time to search out every single post about court reporters and even spy in private court reporting forums if his company is so successful???? Dude, get a life. And back to what this post was about, I agree that some national firms cause a huge problem.