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Centralized hotline and hiring more workers among issues on DCS study committee agenda

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The centralized hotline system is among the topics to be discussed when the Department of Child Services Interim Study Committee meets Nov. 8.

Committee co-chairman Sen. Travis Holdman, R-Markle, said he and the committee’s other co-chair, Rep. Cindy Noe, R-Indianapolis, will offer a framework to transform the central call center into a hybrid system.

Under their proposal, school officials, law enforcement officers, medical professionals, judges and mental health workers would be given direct access to the local child agency office in their communities. Calls from anonymous individuals and others would be routed through the centralized call center.

Separating the calls would help ease the workload at the local level by sending the higher substantiated information straight to the community office while allowing the central office to skim off the lower substantiated tips, Holdman said.

The co-chairs will also recommend the addition of more than 100 new DCS workers spread between the local offices and the centralized call center. Along with eliminating the wait time, Holdman said they believe more workers will improve efficiency and reduce turnover.

The senator is expecting to meet some resistance from the Democrats on the committee who want to abandon the centralized hotline altogether. He does not want to scrap the hotline because of the amount of the investment made in it and, by separating out certain calls, he believes the centralized system can maximize the time of a worker in the field.

Since August, the DCS interim study committee has met four times and is scheduled to meet twice in November. A meeting on Oct. 25 was cancelled.

Thursday’s session will be held in the Indiana Government Center South, at the request of Holdman. He wanted all the committee members to be able to sit at one table and look at each other while they discuss the issues and suggestions related to DCS. No outside parties will give testimony during this meeting.

Holdman and Noe have met several times with DCS officials to examine about 70 issues related to the agency. They have developed potential solutions to some of the issues and will offer those during the meeting.  


 

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  1. "...not those committed in the heat of an argument." If I ever see a man physically abusing a woman or a child and I'm close enough to intercede I will not ask him why he is abusing her/him. I will give him a split second to cease his attack and put his hands in the air while I call the police. If he continues, I will still call the police but to report, "Man down with a gunshot wound,"instead.

  2. And so the therapeutic state is weaonized. How soon until those with ideologies opposing the elite are disarmed in the name of mental health? If it can start anywhere it can start in the hoosiers' slavishly politically correct capital city.

  3. So this firebrand GOP Gov was set free by a "unanimous Supreme Court" , a court which is divided, even bitterly, on every culture war issue. WHAT A RESOUNDING SLAP in the Virginia Court's face! How bad must it have been. And all the journalists, lap dogs of the status quo they are, can do is howl that others cannot be railroaded like McDonald now??? Cannot reflect upon the ruining of Winston and Julia's life and love? (Oh I forget, the fiction at this Ministry of Truth is that courts can never err, and when they do, and do greatly, as here, why then it must be ignored, since it does not compute.)

  4. My daughter is a addict and my grandson was taken by DCS and while in hospital for overdose my daughter was told to sign papers from DCS giving up her parental rights of my grandson to the biological father's mom and step-dad. These people are not the best to care for him and I was never called or even given the chance to take him, but my daughter had given me guardianship but we never went to court to finalize the papers. Please I have lost my daughter and I dont want to lose my grandson as well. I hope and look forward to speaking with you God Bless and Thank You for all of your help

  5. To Bob- Goooooood, I'm glad you feel that way! He's alive and happy and thriving and out and I'm his woman and we live in West Palm Beach Florida, where his parents have a sprawling estate on an exclusive golf course......scum bag

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