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Centralized hotline and hiring more workers among issues on DCS study committee agenda

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The centralized hotline system is among the topics to be discussed when the Department of Child Services Interim Study Committee meets Nov. 8.

Committee co-chairman Sen. Travis Holdman, R-Markle, said he and the committee’s other co-chair, Rep. Cindy Noe, R-Indianapolis, will offer a framework to transform the central call center into a hybrid system.

Under their proposal, school officials, law enforcement officers, medical professionals, judges and mental health workers would be given direct access to the local child agency office in their communities. Calls from anonymous individuals and others would be routed through the centralized call center.

Separating the calls would help ease the workload at the local level by sending the higher substantiated information straight to the community office while allowing the central office to skim off the lower substantiated tips, Holdman said.

The co-chairs will also recommend the addition of more than 100 new DCS workers spread between the local offices and the centralized call center. Along with eliminating the wait time, Holdman said they believe more workers will improve efficiency and reduce turnover.

The senator is expecting to meet some resistance from the Democrats on the committee who want to abandon the centralized hotline altogether. He does not want to scrap the hotline because of the amount of the investment made in it and, by separating out certain calls, he believes the centralized system can maximize the time of a worker in the field.

Since August, the DCS interim study committee has met four times and is scheduled to meet twice in November. A meeting on Oct. 25 was cancelled.

Thursday’s session will be held in the Indiana Government Center South, at the request of Holdman. He wanted all the committee members to be able to sit at one table and look at each other while they discuss the issues and suggestions related to DCS. No outside parties will give testimony during this meeting.

Holdman and Noe have met several times with DCS officials to examine about 70 issues related to the agency. They have developed potential solutions to some of the issues and will offer those during the meeting.  


 

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  2. A traditional parade of attorneys? Really Evansville? Y'all need to get out more. When is the traditional parade of notaries? Nurses? Sanitation workers? Pole dancers? I gotta wonder, do throngs of admiring citizens gather to laud these marching servants of the constitution? "Show us your billing records!!!" Hoping some video gets posted. Ours is not a narcissistic profession by any chance, is it? Nah .....

  3. My previous comment not an aside at court. I agree with smith. Good call. Just thought posting here a bit on the if it bleeds it leads side. Most attorneys need to think of last lines of story above.

  4. Hello everyone I'm Gina and I'm here for the exact same thing you are. I have the wonderful joy of waking up every morning to my heart being pulled out and sheer terror of what DCS is going to Throw at me and my family today.Let me start from the !bebeginning.My daughter lost all rights to her 3beautiful children due to Severe mental issues she no longer lives in our state and has cut all ties.DCS led her to belive that once she done signed over her right the babies would be with their family. We have faught screamed begged and anything else we could possibly due I hired a lawyer five grand down the drain.You know all I want is my babies home.I've done everything they have even asked me to do.Now their saying I can't see my grandchildren cause I'M on a prescription for paipain.I have a very rare blood disease it causes cellulitis a form of blood poisoning to stay dormant in my tissues and nervous system it also causes a ,blood clotting disorder.even with the two blood thinners I'm on I still Continue to develop them them also.DCS knows about my illness and still they refuse to let me see my grandchildren. I Love and miss them so much Please can anyone help Us my grandchildren and I they should be worrying about what toy there going to play with but instead there worrying about if there ever coming home again.THANK YOU DCS FOR ALL YOU'VE DONE. ( And if anyone at all has any ideals or knows who can help. Please contact (765)960~5096.only serious callers

  5. He must be a Rethuglican, for if from the other side of the aisle such acts would be merely personal and thus not something that attaches to his professional life. AND ... gotta love this ... oh, and on top of talking dirty on the phone, he also, as an aside, guess we should mention, might be important, not sure, but .... "In addition to these allegations, Keaton was accused of failing to file an appeal after he collected advance payment from a client seeking to challenge a ruling that the client repay benefits because of unreported income." rimshot

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