ILNews

DCS centralized hotline undergoes changes in advance of legislation

Back to TopCommentsE-mailPrintBookmark and Share

Prior to the Indiana General Assembly implementing recommendations from an interim study committee, the Indiana Department of Child Services is making changes.

Travis Holdman, R-Markle, co-chair of the Department of Child Services Interim Study Committee, said the state agency has been altering some of its processes to mirror the committee’s proposals. Among those changes are adjustments to how the centralized hotline handles calls.   

Speaking March 13 after a hearing by the House Committee on Family, Children and Human Affairs, the senator also praised DCS director John Ryan’s cooperation.  

“Many of the things we thought we were going to have to pass as original recommendations of the committee and do legislation, DCS has said, ‘Don’t mess with that. We’ll just fix it for you,’ and they have already proceeded to do that,” Holdman said.

The centralized hotline was implemented in January 2010 and since has raised concerns over how the intake specialists handle the calls. Some elected officials advocated that the central line be dismantled and the state revert to the local DCS offices handling the reports.

Holdman and former committee co-chair and state representative Cindy Noe proposed the hotline be altered to a hybrid model. They wanted to give community professionals like police officers, judges, physicians and school officials direct access to the local office.

Their recommendation became the basis for Senate Bill 105, authored by Sen. Brent Steele, R-Bedford. It passed through the Senate by a unanimous vote and has been referred to the House Committee on Family, Children and Human Affairs.

According to DCS spokeswoman Stephanie McFarland, the department introduced new processes with the hotline on March 5 which gives all decision making to the local offices. Calls are still routed through the centralized hotline, but after the intake specialists gather as much information as possible, the report, with a recommendation, is turned over to the local authorities to determine how to handle the situation.

Previously, the intake specialists were determining whether the information met legal sufficiency for DCS to make an assessment. Reports for assessment as well as the reports for non-assessment were sent to the local offices. Family case managers in the community offices could decide to still follow up on the calls that were not recommended for assessment.

Along with the change to the central call center, Holdman said DCS followed a committee recommendation and gave pay raises to the hotline employees. The department is also adding more family case managers.     

The overall goal with the call center, he said, is to reduce the 50 percent turnover rate among employees and cut the hold time to zero.

 

 

ADVERTISEMENT

Post a comment to this story

COMMENTS POLICY
We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
 
You are legally responsible for what you post and your anonymity is not guaranteed.
 
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in Indiana Lawyer editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
 
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
 
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
 

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by
ADVERTISEMENT
Subscribe to Indiana Lawyer
  1. On a related note, I offered the ICLU my cases against the BLE repeatedly, and sought their amici aid repeatedly as well. Crickets. Usually not even a response. I am guessing they do not do allegations of anti-Christian bias? No matter how glaring? I have posted on other links the amicus brief that did get filed (search this ezine, e.g., Kansas attorney), read the Thomas More Society brief to note what the ACLU ran from like vampires from garlic. An Examiner pledged to advance diversity and inclusion came right out on the record and demanded that I choose Man's law or God's law. I wonder, had I been asked to swear off Allah ... what result then, ICLU? Had I been found of bad character and fitness for advocating sexual deviance, what result then ICLU? Had I been lifetime banned for posting left of center statements denigrating the US Constitution, what result ICLU? Hey, we all know don't we? Rather Biased.

  2. It was mentioned in the article that there have been numerous CLE events to train attorneys on e-filing. I would like someone to provide a list of those events, because I have not seen any such events in east central Indiana, and since Hamilton County is one of the counties where e-filing is mandatory, one would expect some instruction in this area. Come on, people, give some instruction, not just applause!

  3. This law is troubling in two respects: First, why wasn't the law reviewed "with the intention of getting all the facts surrounding the legislation and its actual impact on the marketplace" BEFORE it was passed and signed? Seems a bit backwards to me (even acknowledging that this is the Indiana state legislature we're talking about. Second, what is it with the laws in this state that seem to create artificial monopolies in various industries? Besides this one, the other law that comes to mind is the legislation that governed the granting of licenses to firms that wanted to set up craft distilleries. The licensing was limited to only those entities that were already in the craft beer brewing business. Republicans in this state talk a big game when it comes to being "business friendly". They're friendly alright . . . to certain businesses.

  4. Gretchen, Asia, Roberto, Tonia, Shannon, Cheri, Nicholas, Sondra, Carey, Laura ... my heart breaks for you, reaching out in a forum in which you are ignored by a professional suffering through both compassion fatigue and the love of filthy lucre. Most if not all of you seek a warm blooded Hoosier attorney unafraid to take on the government and plead that government officials have acted unconstitutionally to try to save a family and/or rescue children in need and/or press individual rights against the Leviathan state. I know an attorney from Kansas who has taken such cases across the country, arguing before half of the federal courts of appeal and presenting cases to the US S.Ct. numerous times seeking cert. Unfortunately, due to his zeal for the constitutional rights of peasants and willingness to confront powerful government bureaucrats seemingly violating the same ... he was denied character and fitness certification to join the Indiana bar, even after he was cleared to sit for, and passed, both the bar exam and ethics exam. And was even admitted to the Indiana federal bar! NOW KNOW THIS .... you will face headwinds and difficulties in locating a zealously motivated Hoosier attorney to face off against powerful government agents who violate the constitution, for those who do so tend to end up as marginalized as Paul Odgen, who was driven from the profession. So beware, many are mere expensive lapdogs, the kind of breed who will gladly take a large retainer, but then fail to press against the status quo and powers that be when told to heel to. It is a common belief among some in Indiana that those attorneys who truly fight the power and rigorously confront corruption often end up, actually or metaphorically, in real life or at least as to their careers, as dead as the late, great Gary Welch. All of that said, I wish you the very best in finding a Hoosier attorney with a fighting spirit to press your rights as far as you can, for you do have rights against government actors, no matter what said actors may tell you otherwise. Attorneys outside the elitist camp are often better fighters that those owing the powers that be for their salaries, corner offices and end of year bonuses. So do not be afraid to retain a green horn or unconnected lawyer, many of them are fine men and woman who are yet untainted by the "unique" Hoosier system.

  5. I am not the John below. He is a journalist and talk show host who knows me through my years working in Kansas government. I did no ask John to post the note below ...

ADVERTISEMENT