IBA: Saving Time and Sanity

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Time spent on the phone with a prospective client is time well spent when that prospective client becomes a paying one. However, often time lawyers find themselves on the phone, answering numerous questions from callers that seem to be doing nothing more than looking for some free legal advice.

The successful lawyer/time manager works to 1) quickly to determine the caller’s need, 2) identify why they have been singled out for this call, and 3) gauge the seriousness of the caller. Is the caller as serious about their case as the attorney would be?

Once this quick assessment is done and the attorney is satisfied with what they have learned they should schedule a time for the caller to come into the attorney’s office. Of course, assuring the client that the attorney is equally serious about their case is a must.

The likelihood of being retained by a client dramatically increases when they walk in the office door. So, working to eliminate time spent with non-productive callers not only will improve your productivity, but your sanity as well.•


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  1. Joe, you might want to do some reading on the fate of Hoosier whistleblowers before you get your expectations raised up.

  2. I had a hospital and dcs caseworker falsify reports that my child was born with drugs in her system. I filed a complaint with the Indiana department of health....and they found that the hospital falsified drug screens in their investigation. Then I filed a complaint with human health services in Washington DC...dcs drug Testing is unregulated and is indicating false positives...they are currently being investigated by human health services. Then I located an attorney and signed contracts one month ago to sue dcs and Anderson community hospital. Once the suit is filed I am taking out a loan against the suit and paying a law firm to file a writ of mandamus challenging the courts jurisdiction to invoke chins case against me. I also forwarded evidence to a u.s. senator who contacted hhs to push an investigation faster. Once the lawsuit is filed local news stations will be running coverage on the situation. Easy day....people will be losing their jobs soon...and judge pancol...who has attempted to cover up what has happened will also be in trouble. The drug testing is a kids for cash and federal funding situation.

  3. (A)ll (C)riminals (L)ove (U)s is up to their old, "If it's honorable and pro-American, we're against it," nonsense. I'm not a big Pence fan but at least he's showing his patriotism which is something the left won't do.

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