ILNews

Processing issue delays bar exam submissions in multiple states

Back to TopCommentsE-mailPrintBookmark and Share

Florida-based testing software provider ExamSoft Worldwide Inc. said a processing issue has caused delays for bar exam takers in multiple states who were submitting their answers.

Some test takers experienced slowness or difficulty in returning completed exams Tuesday to company servers using company software, vice president of marketing Kenneth Knotts said early Wednesday.

He said the "processing issue" did not impact the exam takers' answer content, and that all the state bars that had not yet received all exams had extended their deadlines because of the issue.

"This was not at all a system-wide failure. The experience was a delay and some difficulty" in uploading the files, he said. "At no point in time was the integrity of their exam files ever affected."

Knotts said he couldn't say what time the delays began or how many people in total were affected but said by late afternoon on the East Coast, the company was noticing extended wait times on its support line.

Knotts said the company is looking into what caused the delays and hopes to have an answer by later Wednesday morning.

"What happened today is not acceptable," he said.

Knotts said the vast majority of users had uploaded their exam files as of early Wednesday and added that the company is working to resolve the issue completely.

The company's website lists 15 states that extended their deadlines for submitting the exams. The Boca Raton, Florida-based ExamSoft also has offices in Dallas and administers bar exams in 43 U.S. states.

Test takers download the company's application to the computers they use to take the tests. At the end of the exam, the file closes and locks. When the user is able to connect to the Internet, the file uploads. Users cannot make changes to the file after the conclusion of the test.

D.C. Wolf of Seattle took the Washington state bar exam with about 1,000 other people Tuesday at the Tacoma Convention Center, where they had no Internet access.

"I went back to my hotel and tried repeatedly to upload my answers and kept getting error messages," he said. "I wasn't worried in Washington because we have until Friday" to submit test answers, he said. "But some states had deadlines of midnight tonight."

Wolf said Washington bar applicants had to pay $150 to use the ExamSoft program.

In Minnesota, Maggie Watson, 30, took the state bar exam at a convention center in St. Paul that also did not have Internet access. When she got back to her hotel room to upload her results, she said she got repeated messages that the upload had failed.

"Once I did that four, five, six times, I thought, 'What's going on?'" she said.

Watson, who graduated from law school at Indiana University-Bloomington and plans to move to Minneapolis, said she took screenshots of the upload failures and sent copies of fail-to-upload emails to the Minnesota bar examiner.

Minnesota's original deadline had been 9 p.m., and it did not get extended until after the deadline had passed, she said.

"Tomorrow is pencil and paper" for the next part of the test, Watson said. "I'm feeling better about that."

 

ADVERTISEMENT

Post a comment to this story

COMMENTS POLICY
We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
 
You are legally responsible for what you post and your anonymity is not guaranteed.
 
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in Indiana Lawyer editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
 
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
 
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
 

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by
ADVERTISEMENT
Subscribe to Indiana Lawyer
  1. IF the Right to Vote is indeed a Right, then it is a RIGHT. That is the same for ALL eligible and properly registered voters. And this is, being able to cast one's vote - until the minute before the polls close in one's assigned precinct. NOT days before by absentee ballot, and NOT 9 miles from one's house (where it might be a burden to get to in time). I personally wait until the last minute to get in line. Because you never know what happens. THAT is my right, and that is Mr. Valenti's. If it is truly so horrible to let him on school grounds (exactly how many children are harmed by those required to register, on school grounds, on election day - seriously!), then move the polling place to a different location. For ALL voters in that precinct. Problem solved.

  2. "associates are becoming more mercenary. The path to partnership has become longer and more difficult so they are chasing short-term gains like high compensation." GOOD FOR THEM! HELL THERE OUGHT TO BE A UNION!

  3. Let's be honest. A glut of lawyers out there, because law schools have overproduced them. Law schools dont care, and big law loves it. So the firms can afford to underpay them. Typical capitalist situation. Wages have grown slowly for entry level lawyers the past 25 years it seems. Just like the rest of our economy. Might as well become a welder. Oh and the big money is mostly reserved for those who can log huge hours and will cut corners to get things handled. More capitalist joy. So the answer coming from the experts is to "capitalize" more competition from nonlawyers, and robots. ie "expert systems." One even hears talk of "offshoring" some legal work. thus undercutting the workers even more. And they wonder why people have been pulling for Bernie and Trump. Hello fools, it's not just the "working class" it's the overly educated suffering too.

  4. And with a whimpering hissy fit the charade came to an end ... http://baltimore.cbslocal.com/2016/07/27/all-charges-dropped-against-all-remaining-officers-in-freddie-gray-case/ WHISTLEBLOWERS are needed more than ever in a time such as this ... when politics trump justice and emotions trump reason. Blue Lives Matter.

  5. "pedigree"? I never knew that in order to become a successful or, for that matter, a talented attorney, one needs to have come from good stock. What should raise eyebrows even more than the starting associates' pay at this firm (and ones like it) is the belief systems they subscribe to re who is and isn't "fit" to practice law with them. Incredible the arrogance that exists throughout the practice of law in this country, especially at firms like this one.

ADVERTISEMENT