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Start Page: Disaster! It lurks around the corner – protect data now

Kim Brand
September 12, 2012
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Kim BrandYou are hanging by a thread and you don’t even know it. Your Internet connection is delivered by two wires that connect to a box on the outside of your office – and all that separates you from disaster is a cable removed from a jack on the wall.

You store critical information important to the success of a case or the reputation of your firm on a server that is out of warranty. You ‘think’ you have a backup – but you can’t remember the last time you made one or where you keep it. Everything is working now. What could possibly break?

Computers have become so reliable that we seldom consider the possibility that something can go very wrong very quickly; credit that to the increased quality control that manufacturers achieve to remain competitive. The cost of a single support call can exceed the profit on a new PC. Warranty service is expensive, too.startpage-facts-1.gifThe fact is that thousands of PCs and servers in Indianapolis fail every year. Google, which 

operates millions of hard drives, expects 10 percent of them to fail every year. Translate that your office: If you operate a network of 20 PCs, two of them are likely to stop working this year. If one of them is used by an attorney on a deadline you call that a VBD: Very Bad Day.

Given the hyper-dependence we have on our PCs, servers, networks and Internet, one would assume that a reasonable person would array multiple defenses against the most common threats. In my experience, that assumption would be uncorroborated by the facts. Few firms are prepared.
Pair threats with defenses

Technology has provided us with tools that allow unparalleled productivity. And it would seem that these new gadgets create new threats to the safety of important information. But that would be incorrect; you only need to worry about three: acts of God, acts of violence and acts of stupidity.

Each requires a different defense. Offsite backups, surge suppressors and redundant hard drives are the best defenses against acts of God. Anti-virus and anti-malware software, secure passwords, firewalls and encryption programs repel miscreants who want to steal your data or destroy it. Mistakes and mishaps are the most common threats. 

A series of backups, good policies and procedures, and frequent training can help defend against those.


Inventory services

Maintenance of critical services is often overlooked in backup plans. Imagine that your Internet goes down. How would your firm cope without email 

startpage-tip-box.gif

for two or three days? What if your phone system goes down? With modern VOIP systems they are likely to fail at the same time. Even simple problems can take a day to repair. Forget to renew your domain name? Misplace the bill for your DSL service? Maintenance in your building disconnects cables without warning? Each can take from hours to days to diagnose and repair.

A simple disaster recovery plan starts with an inventory of every service you depend on, whom to call when it breaks and what to do to work around an outage. Law firms depend on PCs and phone companies, Internet service and email providers, network admins and software vendors. Assemble the contacts, account numbers, service agreements and work-arounds before you need them. The list should be updated frequently and audited.
Backup is not disaster recovery

Be aware that a good backup is far from a disaster recovery solution. I recommend protecting the entire ‘Value Stack’ on a server or a critical PC:

• Hardware: vendor, repair/replacement arrangements
startpage-facts-2.gif • Operating System: licenses, activation codes, etc.• Configuration: users, groups and permissions
• Application Software: licenses and updates

• Data

Generally this means

keeping an ‘image’ of the server or PC on multiple/inexpensive USB drives. Backup software may be included with your system … or added on. It may cost $1,000 or more. But the cost is negligible compared to the potential loss.

Remember: An unmonitored backup system is like not having a backup at all. The most important part of a good backup plan? Making someone responsible to make sure it happens.•

__________

Kim Brand is president of Indianapolis-based Computer Experts. He is also the inventor of FileSafe – the only on-premises server priced like a cloud service. He was recently appointed Adjunct Professor of Legal Informatics at IU. The opinions expressed are those of the author.

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  1. A traditional parade of attorneys? Really Evansville? Y'all need to get out more. When is the traditional parade of notaries? Nurses? Sanitation workers? Pole dancers? I gotta wonder, do throngs of admiring citizens gather to laud these marching servants of the constitution? "Show us your billing records!!!" Hoping some video gets posted. Ours is not a narcissistic profession by any chance, is it? Nah .....

  2. My previous comment not an aside at court. I agree with smith. Good call. Just thought posting here a bit on the if it bleeds it leads side. Most attorneys need to think of last lines of story above.

  3. Hello everyone I'm Gina and I'm here for the exact same thing you are. I have the wonderful joy of waking up every morning to my heart being pulled out and sheer terror of what DCS is going to Throw at me and my family today.Let me start from the !bebeginning.My daughter lost all rights to her 3beautiful children due to Severe mental issues she no longer lives in our state and has cut all ties.DCS led her to belive that once she done signed over her right the babies would be with their family. We have faught screamed begged and anything else we could possibly due I hired a lawyer five grand down the drain.You know all I want is my babies home.I've done everything they have even asked me to do.Now their saying I can't see my grandchildren cause I'M on a prescription for paipain.I have a very rare blood disease it causes cellulitis a form of blood poisoning to stay dormant in my tissues and nervous system it also causes a ,blood clotting disorder.even with the two blood thinners I'm on I still Continue to develop them them also.DCS knows about my illness and still they refuse to let me see my grandchildren. I Love and miss them so much Please can anyone help Us my grandchildren and I they should be worrying about what toy there going to play with but instead there worrying about if there ever coming home again.THANK YOU DCS FOR ALL YOU'VE DONE. ( And if anyone at all has any ideals or knows who can help. Please contact (765)960~5096.only serious callers

  4. He must be a Rethuglican, for if from the other side of the aisle such acts would be merely personal and thus not something that attaches to his professional life. AND ... gotta love this ... oh, and on top of talking dirty on the phone, he also, as an aside, guess we should mention, might be important, not sure, but .... "In addition to these allegations, Keaton was accused of failing to file an appeal after he collected advance payment from a client seeking to challenge a ruling that the client repay benefits because of unreported income." rimshot

  5. I am not a fan of some of the 8.4 discipline we have seen for private conduct-- but this was so egregious and abusive and had so many points of bad conduct relates to the law and the lawyer's status as a lawyer that it is clearly a proper and just disbarment. A truly despicable account of bad acts showing unfit character to practice law. I applaud the outcome.

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