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Start Page: Disaster! It lurks around the corner – protect data now

Kim Brand
September 12, 2012
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Kim BrandYou are hanging by a thread and you don’t even know it. Your Internet connection is delivered by two wires that connect to a box on the outside of your office – and all that separates you from disaster is a cable removed from a jack on the wall.

You store critical information important to the success of a case or the reputation of your firm on a server that is out of warranty. You ‘think’ you have a backup – but you can’t remember the last time you made one or where you keep it. Everything is working now. What could possibly break?

Computers have become so reliable that we seldom consider the possibility that something can go very wrong very quickly; credit that to the increased quality control that manufacturers achieve to remain competitive. The cost of a single support call can exceed the profit on a new PC. Warranty service is expensive, too.startpage-facts-1.gifThe fact is that thousands of PCs and servers in Indianapolis fail every year. Google, which 

operates millions of hard drives, expects 10 percent of them to fail every year. Translate that your office: If you operate a network of 20 PCs, two of them are likely to stop working this year. If one of them is used by an attorney on a deadline you call that a VBD: Very Bad Day.

Given the hyper-dependence we have on our PCs, servers, networks and Internet, one would assume that a reasonable person would array multiple defenses against the most common threats. In my experience, that assumption would be uncorroborated by the facts. Few firms are prepared.
Pair threats with defenses

Technology has provided us with tools that allow unparalleled productivity. And it would seem that these new gadgets create new threats to the safety of important information. But that would be incorrect; you only need to worry about three: acts of God, acts of violence and acts of stupidity.

Each requires a different defense. Offsite backups, surge suppressors and redundant hard drives are the best defenses against acts of God. Anti-virus and anti-malware software, secure passwords, firewalls and encryption programs repel miscreants who want to steal your data or destroy it. Mistakes and mishaps are the most common threats. 

A series of backups, good policies and procedures, and frequent training can help defend against those.


Inventory services

Maintenance of critical services is often overlooked in backup plans. Imagine that your Internet goes down. How would your firm cope without email 

startpage-tip-box.gif

for two or three days? What if your phone system goes down? With modern VOIP systems they are likely to fail at the same time. Even simple problems can take a day to repair. Forget to renew your domain name? Misplace the bill for your DSL service? Maintenance in your building disconnects cables without warning? Each can take from hours to days to diagnose and repair.

A simple disaster recovery plan starts with an inventory of every service you depend on, whom to call when it breaks and what to do to work around an outage. Law firms depend on PCs and phone companies, Internet service and email providers, network admins and software vendors. Assemble the contacts, account numbers, service agreements and work-arounds before you need them. The list should be updated frequently and audited.
Backup is not disaster recovery

Be aware that a good backup is far from a disaster recovery solution. I recommend protecting the entire ‘Value Stack’ on a server or a critical PC:

• Hardware: vendor, repair/replacement arrangements
startpage-facts-2.gif • Operating System: licenses, activation codes, etc.• Configuration: users, groups and permissions
• Application Software: licenses and updates

• Data

Generally this means

keeping an ‘image’ of the server or PC on multiple/inexpensive USB drives. Backup software may be included with your system … or added on. It may cost $1,000 or more. But the cost is negligible compared to the potential loss.

Remember: An unmonitored backup system is like not having a backup at all. The most important part of a good backup plan? Making someone responsible to make sure it happens.•

__________

Kim Brand is president of Indianapolis-based Computer Experts. He is also the inventor of FileSafe – the only on-premises server priced like a cloud service. He was recently appointed Adjunct Professor of Legal Informatics at IU. The opinions expressed are those of the author.

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  1. Call it unauthorized law if you must, a regulatory wrong, but it was fraud and theft well beyond that, a seeming crime! "In three specific cases, the hearing officer found that Westerfield did little to no work for her clients but only issued a partial refund or no refund at all." That is theft by deception, folks. "In its decision to suspend Westerfield, the Supreme Court noted that she already had a long disciplinary history dating back to 1996 and had previously been suspended in 2004 and indefinitely suspended in 2005. She was reinstated in 2009 after finally giving the commission a response to the grievance for which she was suspended in 2004." WOW -- was the Indiana Supreme Court complicit in her fraud? Talk about being on notice of a real bad actor .... "Further, the justices noted that during her testimony, Westerfield was “disingenuous and evasive” about her relationship with Tope and attempted to distance herself from him. They also wrote that other aggravating factors existed in Westerfield’s case, such as her lack of remorse." WOW, and yet she only got 18 months on the bench, and if she shows up and cries for them in a year and a half, and pays money to JLAP for group therapy ... back in to ride roughshod over hapless clients (or are they "marks") once again! Aint Hoosier lawyering a great money making adventure!!! Just live for the bucks, even if filthy lucre, and come out a-ok. ME on the other hand??? Lifetime banishment for blowing the whistle on unconstitutional governance. Yes, had I ripped off clients or had ANY disciplinary history for doing that I would have fared better, most likely, as that it would have revealed me motivated by Mammon and not Faith. Check it out if you doubt my reading of this, compare and contrast the above 18 months with my lifetime banishment from court, see appendix for Bar Examiners report which the ISC adopted without substantive review: https://www.scribd.com/doc/299040839/2016Petitionforcert-to-SCOTUS

  2. Wow, over a quarter million dollars? That is a a lot of commissary money! Over what time frame? Years I would guess. Anyone ever try to blow the whistle? Probably not, since most Hoosiers who take notice of such things realize that Hoosier whistleblowers are almost always pilloried. If someone did blow the whistle, they were likely fired. The persecution of whistleblowers is a sure sign of far too much government corruption. Details of my own personal experience at the top of Hoosier governance available upon request ... maybe a "fake news" media outlet will have the courage to tell the stories of Hoosier whistleblowers that the "real" Hoosier media (cough) will not deign to touch. (They are part of the problem.)

  3. So if I am reading it right, only if and when African American college students agree to receive checks labeling them as "Negroes" do they receive aid from the UNCF or the Quaker's Educational Fund? In other words, to borrow from the Indiana Appellate Court, "the [nonprofit] supposed to be [their] advocate, refers to [students] in a racially offensive manner. While there is no evidence that [the nonprofits] intended harm to [African American students], the harm was nonetheless inflicted. [Black students are] presented to [academia and future employers] in a racially offensive manner. For these reasons, [such] performance [is] deficient and also prejudice[ial]." Maybe even DEPLORABLE???

  4. I'm the poor soul who spent over 10 years in prison with many many other prisoners trying to kill me for being charged with a sex offense THAT I DID NOT COMMIT i was in jail for a battery charge for helping a friend leave a boyfriend who beat her I've been saying for over 28 years that i did not and would never hurt a child like that mine or anybody's child but NOBODY wants to believe that i might not be guilty of this horrible crime or think that when i say that ALL the paperwork concerning my conviction has strangely DISAPPEARED or even when the long beach judge re-sentenced me over 14 months on a already filed plea bargain out of another districts court then had it filed under a fake name so i could not find while trying to fight my conviction on appeal in a nut shell people are ALWAYS quick to believe the worst about some one well I DID NOT HURT ANY CHILD EVER IN MY LIFE AND HAVE SAID THIS FOR ALMOST 30 YEARS please if anybody can me get some kind of justice it would be greatly appreciated respectfully written wrongly accused Brian Valenti

  5. A high ranking Indiana supreme Court operative caught red handed leading a group using the uber offensive N word! She must denounce or be denounced! (Or not since she is an insider ... rules do not apply to them). Evidence here: http://m.indianacompanies.us/friends-educational-fund-for-negroes.364110.company.v2#top_info

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