ILNews

Start Page: Disaster! It lurks around the corner – protect data now

Kim Brand
September 12, 2012
Back to TopCommentsE-mailPrintBookmark and Share

Kim BrandYou are hanging by a thread and you don’t even know it. Your Internet connection is delivered by two wires that connect to a box on the outside of your office – and all that separates you from disaster is a cable removed from a jack on the wall.

You store critical information important to the success of a case or the reputation of your firm on a server that is out of warranty. You ‘think’ you have a backup – but you can’t remember the last time you made one or where you keep it. Everything is working now. What could possibly break?

Computers have become so reliable that we seldom consider the possibility that something can go very wrong very quickly; credit that to the increased quality control that manufacturers achieve to remain competitive. The cost of a single support call can exceed the profit on a new PC. Warranty service is expensive, too.startpage-facts-1.gifThe fact is that thousands of PCs and servers in Indianapolis fail every year. Google, which 

operates millions of hard drives, expects 10 percent of them to fail every year. Translate that your office: If you operate a network of 20 PCs, two of them are likely to stop working this year. If one of them is used by an attorney on a deadline you call that a VBD: Very Bad Day.

Given the hyper-dependence we have on our PCs, servers, networks and Internet, one would assume that a reasonable person would array multiple defenses against the most common threats. In my experience, that assumption would be uncorroborated by the facts. Few firms are prepared.
Pair threats with defenses

Technology has provided us with tools that allow unparalleled productivity. And it would seem that these new gadgets create new threats to the safety of important information. But that would be incorrect; you only need to worry about three: acts of God, acts of violence and acts of stupidity.

Each requires a different defense. Offsite backups, surge suppressors and redundant hard drives are the best defenses against acts of God. Anti-virus and anti-malware software, secure passwords, firewalls and encryption programs repel miscreants who want to steal your data or destroy it. Mistakes and mishaps are the most common threats. 

A series of backups, good policies and procedures, and frequent training can help defend against those.


Inventory services

Maintenance of critical services is often overlooked in backup plans. Imagine that your Internet goes down. How would your firm cope without email 

startpage-tip-box.gif

for two or three days? What if your phone system goes down? With modern VOIP systems they are likely to fail at the same time. Even simple problems can take a day to repair. Forget to renew your domain name? Misplace the bill for your DSL service? Maintenance in your building disconnects cables without warning? Each can take from hours to days to diagnose and repair.

A simple disaster recovery plan starts with an inventory of every service you depend on, whom to call when it breaks and what to do to work around an outage. Law firms depend on PCs and phone companies, Internet service and email providers, network admins and software vendors. Assemble the contacts, account numbers, service agreements and work-arounds before you need them. The list should be updated frequently and audited.
Backup is not disaster recovery

Be aware that a good backup is far from a disaster recovery solution. I recommend protecting the entire ‘Value Stack’ on a server or a critical PC:

• Hardware: vendor, repair/replacement arrangements
startpage-facts-2.gif • Operating System: licenses, activation codes, etc.• Configuration: users, groups and permissions
• Application Software: licenses and updates

• Data

Generally this means

keeping an ‘image’ of the server or PC on multiple/inexpensive USB drives. Backup software may be included with your system … or added on. It may cost $1,000 or more. But the cost is negligible compared to the potential loss.

Remember: An unmonitored backup system is like not having a backup at all. The most important part of a good backup plan? Making someone responsible to make sure it happens.•

__________

Kim Brand is president of Indianapolis-based Computer Experts. He is also the inventor of FileSafe – the only on-premises server priced like a cloud service. He was recently appointed Adjunct Professor of Legal Informatics at IU. The opinions expressed are those of the author.

ADVERTISEMENT

Post a comment to this story

COMMENTS POLICY
We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
 
You are legally responsible for what you post and your anonymity is not guaranteed.
 
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in Indiana Lawyer editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
 
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
 
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
 

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by

facebook - twitter on Facebook & Twitter

Indiana State Bar Association

Indianapolis Bar Association

Evansville Bar Association

Allen County Bar Association

Indiana Lawyer on Facebook

facebook
ADVERTISEMENT
Subscribe to Indiana Lawyer
  1. I am compelled to announce that I am not posting under any Smith monikers here. That said, the post below does have a certain ring to it that sounds familiar to me: http://www.catholicnewworld.com/cnwonline/2014/0907/cardinal.aspx

  2. As an adoptive parent, I have to say this situation was as shameful as it gets. While the state government opens its wallet to the Simons and their friends, it denied payments to the most vulnerable in our state. Thanks Mitch!

  3. We as lawyers who have given up the range of First amendment freedom that other people possess, so that we can have a license to practice in the courts of the state and make gobs of money, that we agree to combat the hateful and bigoted discrimination enshrined in the law by democratic majorities, that Law Lord Posner has graciously explained for us....... We must now unhesitatingly condemn the sincerely held religious beliefs of religiously observant Catholics, Muslims, Christians, and Jewish persons alike who yet adhere to Scriptural exhortations concerning sodomites and catamites..... No tolerance will be extended to intolerance, and we must hate the haters most zealously! And in our public explanations of this constitutional garbledygook, when doing the balancing act, we must remember that the state always pushes its finger down on the individualism side of the scale at every turn and at every juncture no matter what the cost to society.....to elevate the values of a minority over the values of the majority is now the defining feature of American "Democracy..." we must remember our role in tricking Americans to think that this is desirable in spite of their own democratically expressed values being trashed. As a secular republic the United States might as well be officially atheist, religious people are now all bigots and will soon be treated with the same contempt that kluckers were in recent times..... The most important thing is that any source of moral authority besides the state be absolutely crushed.

  4. In my recent article in Indiana Lawyer, I noted that grass roots marketing -- reaching out and touching people -- is still one of the best forms of advertising today. It's often forgotten in the midst of all of today's "newer wave" marketing techniques. Shaking hands and kissing babies is what politicians have done for year and it still works. These are perfect examples of building goodwill. Kudos to these firms. Make "grass roots" an essential part of your marketing plan. Jon Quick QPRmarketing.com

  5. Hi, Who can I speak to regarding advertising today? Thanks, Gary

ADVERTISEMENT