ILNews

Start Page: why the fax won't die

Back to TopCommentsE-mailPrintBookmark and Share

brand tipYou still use a fax machine. Gone is the machine that used slick paper on rolls; but it is still connected to your phone line and a case of paper. At least the new person you hired didn’t require training to use it.

Fax technology has been around since 1843. That’s not a typo. The modern fax machine was introduced in 1964 by Xerox. Fast forward to today. Unless you use a typewriter, there are no other machines in your office that have remained essentially unchanged in form and function for almost 50 years. Fax is ubiquitous, reliable, simple and cheap. Why would you want to mess that up?

The problem with fax is that it relies on audio signals carried over copper phone lines. They are actually called POTS lines. POTS stands for Plain Old Telephone Service. And as you already know, Plain Old Telephone Service is being replaced (kicking and screaming) by VOIP. VOIP stands for THE INTERNET.

You once depended on paper and had spare phone lines for your office. You proudly published your fax number on your stationery and website. Today you rely less on paper (or are aggressively trying to get rid of it) and may have already learned (to your chagrin) that new Voice Over Internet Protocol systems don’t play nice with legacy fax machines.

The typical office copier has now become a multi-function device: It copies, scans, prints and faxes. But the underlying fax technology has never been replaced. You still hook them up to POTS lines and most still print on paper. Sending a fax begins with the paper you insert into the machine and ends with the satisfaction of knowing it actually got there when you hear the familiar answer tone coming from the other side. This may be as predictable a sequence of events as life in a modern office affords.

Sending faxes online = hard

If you have a scanner that can produce PDFs you might try emailing the images of the document(s) and send them as attachments in lieu of faxing. But some industries (especially health care and finance) insist on faxes. Some email systems can’t handle large attachments. Scanned images of dozens of pages can clog your recipient’s inbox. Also, getting a confirmation that the recipient got what you sent is problematic using email – but it’s built in to fax.

Faxing documents over the Internet that are “born” in your computer is fairly easy. Some services allow you to fax from their website. Or, you can attach files in common formats, DOCs and PDFs for example, to an email message you send to a special email address. You place the recipient’s fax number in the address or subject line. The service processes the document and delivers it to the recipient’s fax machine using their POTS lines. You can even receive a confirmation by email. Some include automatic cover pages and customization options, all for about $20 a month plus “per page” charges.

If you thought that was complicated, try starting with paper. Unfortunately the practice of law still has pesky requirements that make paper necessary ... for signatures and original documents at least. That means you’ll need to scan those pages first. Depending on the steps involved, it can take an extra few minutes – time you didn’t think about when you used your old fax machine.

Receiving faxes online = easy

On the flip side, receiving a fax over the Internet is simple. Many of our customers have forwarded their fax numbers to “Fax-To-Email” services (like MaxEmail.com and eFax.com) and, for less than $10 a month, plus a nickel per page, they get all their faxes delivered as PDFs to their inbox. Some of these customers then print the faxes anyway – Arghhh! Faxes can then become a part of a document management system that collects related documents in client folders on a file server that protects and organizes them.

Sharing faxes received this way is simple, too: the email address to which the fax is delivered can be a group – or better yet – the person responsible for distributing faxes can see to it that they are properly filed. Then, they can send a notice to the proper recipient about where to find them.

Like a Halloween zombie, fax technology won’t die. Automating inbound faxes is a no-brainer. But until the practice of law goes fully digital, keep that POTS line!•

__________

Kim Brand is president of Indianapolis-based Computer Experts. He is also the inventor of FileSafe. He was recently appointed adjunct professor of Legal Informatics at Indiana University. The opinions expressed are the author’s.

ADVERTISEMENT

Post a comment to this story

COMMENTS POLICY
We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
 
You are legally responsible for what you post and your anonymity is not guaranteed.
 
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in Indiana Lawyer editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
 
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
 
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
 

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by
ADVERTISEMENT
Subscribe to Indiana Lawyer
  1. No second amendment, pro life, pro traditional marriage, reagan or trump tshirts will be sold either. And you cannot draw Mohammed even in your own notebook. And you must wear a helmet at all times while at the fair. And no lawyer jokes can be told except in the designated protest area. And next year no crucifixes, since they are uber offensive to all but Catholics. Have a nice bland day here in the Lego movie. Remember ... Everything is awesome comrades.

  2. Thank you for this post . I just bought a LG External DVD It came with Cyber pwr 2 go . It would not play on Lenovo Idea pad w/8.1 . Your recommended free VLC worked great .

  3. All these sites putting up all the crap they do making Brent Look like A Monster like he's not a good person . First off th fight actually started not because of Brent but because of one of his friends then when the fight popped off his friend ran like a coward which left Brent to fend for himself .It IS NOT a crime to defend yourself 3 of them and 1 of him . just so happened he was a better fighter. I'm Brent s wife so I know him personally and up close . He's a very caring kind loving man . He's not abusive in any way . He is a loving father and really shouldn't be where he is not for self defense . Now because of one of his stupid friends trying to show off and turning out to be nothing but a coward and leaving Brent to be jumped by 3 men not only is Brent suffering but Me his wife , his kids abd step kidshis mom and brother his family is left to live without him abd suffering in more ways then one . that man was and still is my smile ....he's the one real thing I've ever had in my life .....f@#@ You Lafayette court system . Learn to do your jobs right he maybe should have gotten that year for misdemeanor battery but that s it . not one person can stand to me and tell me if u we're in a fight facing 3 men and u just by yourself u wouldn't fight back that you wouldn't do everything u could to walk away to ur family ur kids That's what Brent is guilty of trying to defend himself against 3 men he wanted to go home tohisfamily worse then they did he just happened to be a better fighter and he got the best of th others . what would you do ? Stand there lay there and be stomped and beaten or would u give it everything u got and fight back ? I'd of done the same only I'm so smallid of probably shot or stabbed or picked up something to use as a weapon . if it was me or them I'd do everything I could to make sure I was going to live that I would make it hone to see my kids and husband . I Love You Brent Anthony Forever & Always .....Soul 1 baby

  4. Good points, although this man did have a dog in the legal fight as that it was his mother on trial ... and he a dependent. As for parking spaces, handicap spots for pregnant women sure makes sense to me ... er, I mean pregnant men or women. (Please, I meant to include pregnant men the first time, not Room 101 again, please not Room 101 again. I love BB)

  5. I have no doubt that the ADA and related laws provide that many disabilities must be addressed. The question, however, is "by whom?" Many people get dealt bad cards by life. Some are deaf. Some are blind. Some are crippled. Why is it the business of the state to "collectivize" these problems and to force those who are NOT so afflicted to pay for those who are? The fact that this litigant was a mere spectator and not a party is chilling. What happens when somebody who speaks only East Bazurkistanish wants a translator so that he can "understand" the proceedings in a case in which he has NO interest? Do I and all other taxpayers have to cough up? It would seem so. ADA should be amended to provide a simple rule: "Your handicap, YOUR problem". This would apply particularly to handicapped parking spaces, where it seems that if the "handicap" is an ingrown toenail, the government comes rushing in to assist the poor downtrodden victim. I would grant wounded vets (IED victims come to mind in particular) a pass on this.. but others? Nope.

ADVERTISEMENT