ILNews

Technology Untangled: Use caution with PC speed-up software

Back to TopCommentsE-mailPrintBookmark and Share

technology-bourIt seems like just about everyone feels like their PC is running slowly, or it is slowing down compared to when it was new. It doesn’t really matter how fast your newest PC is, the desire for faster and smoother operation is a common thread of complaint. Software vendors are well aware of this.

Several PC optimization TV advertisements caught my attention recently. These were not low-cost late-night commercials. These commercials aired during prime time on several of the news and politics channels. The two products were DoubleMySpeed.com and PCMatic.com. The ads for these “one click fixes” are attractive. However, based on my recent experiences, caution is advised.

There are many reasons why your computer slows down after you buy it, and optimization programs include a wide set of tools to address these issues. Disk defragmentation, registry cleaning, device driver updates, junk file removal, virus and malware removal, removal of unnecessary startup applications, security tweaks… the list goes on and on. The problem is that these blanket fixes throw so many changes at your computer all at once that they are likely to do as much harm as good. And since so many changes are made during an optimization run, it becomes difficult to identify what one or two “fixes” should perhaps be undone or avoided altogether.

Here is the account of some of my recent frustration with PCMatic. I hope you can learn something from my troubles.

Last winter, one of my computers was badly locking up. It was late at night, so running it to a computer repair place was not possible. Out of desperation, I downloaded PCMatic so I could perhaps get things fixed up enough to get some work done. I had little to lose, either the download would help or I would be taking the machine in the next morning. I clicked the “auto fix” button and hoped for the best. The process took over an hour. When the computer rebooted, it was functioning somewhat better. I never did learn what the specific problem was, I was just glad that things were now functional; however, several new and very annoying problems surfaced due to the “fix.”

First, the video display defaulted to a basic mode with a very poor resolution. It turns out that PCMatic incorrectly updated the driver for the video card. It took quite a while to identify this problem and reload my original driver software. Second, the program identified my GoToMyPC remote access program as malicious software and completely removed it. That program had to be reinstalled from scratch. I found this out days later when tech support finally answered my angry e-mail, as there is no support for immediate help with problems.

An important lesson was that you could, in fact, fine-tune the optimization process instead of clicking “auto fix.” When I more recently ran PCMatic, I knew to turn off the driver update feature and to advise it not to remove GoToMyPC, but if you have to start plucking around in the options and sub-option screens, it defeats the “automatic” allure of programs like PCMatic.

Because of the commercial, I remembered that the software license I bought was for one year and good for up to five computers all for $49.95. I thought I would again try PCMatic on several slowing but not disabled computers with the hope of speeding them up a bit. The results were very negative. Both computers became noticeably slower, with extremely long reboot time – 20 minutes or more! An odd problem appeared when powering down my monitor at night to save power. In the morning it would not come back on, insisting that no video signal was coming from the computer. The only solution was to reboot the computer (long reboot) and never power down the monitor again.

The next lesson was about restore points. Windows keeps snapshots of previous settings that worked so you can restore your computer to an earlier date. To learn more, type “Restore Wizard” at the Windows “help” screen. I went to undo the damage that PCMatic had caused, only to learn it had erased all but my most recent restore point! It did this automatically in order to save me hard drive space, as data for multiple restore points can use a fair amount of hard drive. You can deselect this action in the options and sub-option menus of PCMatic, if you know to do it in advance. PCMatic does have its own “undo” feature, but it does not undo all the damage nearly as well as Restore Wizard. So be sure to specifically make and save a new restore point before invoking optimization software (or any new software for that matter).

I do not recommend using an everything-but-the-kitchen-sink optimization program like PCMatic. Next time I have a need, I will take my computer to a shop, or perhaps even try the tune-up services offered at places like Office Depot, though, for all I know, they may be using a similar type of program on site. At least if something goes wrong there, you have someone else to complain to and blame.•

Stephen Bour (bourtech@iquest.net) is an engineer and legal technology consultant in Indianapolis. His company, the Alliance for Litigation Support Inc., includes Bour Technical Services and Alliance Court Reporting. Areas of service include legal videography, tape analysis, document scanning to CD, and courtroom presentation support. The opinions expressed in this column are the author’s.

ADVERTISEMENT

Post a comment to this story

COMMENTS POLICY
We reserve the right to remove any post that we feel is obscene, profane, vulgar, racist, sexually explicit, abusive, or hateful.
 
You are legally responsible for what you post and your anonymity is not guaranteed.
 
Posts that insult, defame, threaten, harass or abuse other readers or people mentioned in Indiana Lawyer editorial content are also subject to removal. Please respect the privacy of individuals and refrain from posting personal information.
 
No solicitations, spamming or advertisements are allowed. Readers may post links to other informational websites that are relevant to the topic at hand, but please do not link to objectionable material.
 
We may remove messages that are unrelated to the topic, encourage illegal activity, use all capital letters or are unreadable.
 

Messages that are flagged by readers as objectionable will be reviewed and may or may not be removed. Please do not flag a post simply because you disagree with it.

Sponsored by

facebook - twitter on Facebook & Twitter

Indiana State Bar Association

Indianapolis Bar Association

Evansville Bar Association

Allen County Bar Association

Indiana Lawyer on Facebook

facebook
ADVERTISEMENT
Subscribe to Indiana Lawyer
  1. The sad thing is that no fish were thrown overboard The "greenhorn" who had never fished before those 5 days was interrogated for over 4 hours by 5 officers until his statement was illicited, "I don't want to go to prison....." The truth is that these fish were measured frozen off shore and thawed on shore. The FWC (state) officer did not know fish shrink, so the only reason that these fish could be bigger was a swap. There is no difference between a 19 1/2 fish or 19 3/4 fish, short fish is short fish, the ticket was written. In addition the FWC officer testified at trial, he does not measure fish in accordance with federal law. There was a document prepared by the FWC expert that said yes, fish shrink and if these had been measured correctly they averaged over 20 inches (offshore frozen). This was a smoke and mirror prosecution.

  2. I love this, Dave! Many congrats to you! We've come a long way from studying for the bar together! :)

  3. This outbreak illustrates the absurdity of the extreme positions taken by today's liberalism, specifically individualism and the modern cult of endless personal "freedom." Ebola reminds us that at some point the person's own "freedom" to do this and that comes into contact with the needs of the common good and "freedom" must be curtailed. This is not rocket science, except, today there is nonstop propaganda elevating individual preferences over the common good, so some pundits have a hard time fathoming the obvious necessity of quarantine in some situations....or even NATIONAL BORDERS...propagandists have also amazingly used this as another chance to accuse Western nations of "racism" which is preposterous and offensive. So one the one hand the idolatry of individualism has to stop and on the other hand facts people don't like that intersect with race-- remain facts nonetheless. People who respond to facts over propaganda do better in the long run. We call it Truth. Sometimes it seems hard to find.

  4. It would be hard not to feel the Kramers' anguish. But Catholic Charities, by definition, performed due diligence and held to the statutory standard of care. No good can come from punishing them for doing their duty. Should Indiana wish to change its laws regarding adoption agreements and or putative fathers, the place for that is the legislature and can only apply to future cases. We do not apply new laws to past actions, as the Kramers seem intent on doing, to no helpful end.

  5. I am saddened to hear about the loss of Zeff Weiss. He was an outstanding member of the Indianapolis legal community. My thoughts are with his family.

ADVERTISEMENT