Just like law firms and lawyers, how hotels and restaurants treat their customers or clients is what really matters. Here are a few things to consider, taken from the hospitality industry, to keep your clients coming back and willing to pay a premium for your services.
Getting work done and generating billable hours are always two primary areas of focus for lawyers in law firms. And if you are in-house, there is a never-ending stream of work that needs to be done and deadlines that need to be met. So how can you possibly have the time to step back and think like a client?
Lawyers and their clients might find "tech speak" just as frustrating as legalese. Lawyers who can translate legalese and have some insight into tech speak may offer a unique combination that will set them apart from their competitors.
Recently I received, as a gift, the Amazon Echo Show. I plugged it in, and, voila, Alexa could help me find almost anything. She gets a little confused on some things, but, for the most part, I have found her to be very helpful with basic questions and requests for information. I decided I’d find out what Alexa knows about finding new clients and business development.
Basing plans upon what you would use to measure success can be helpful. In other words, start backwards and list the two or three things that you would say describe a successful firm or a successful lawyer.
As a lawyer or law firm, you may have recently experienced a conversation with one or more of your clients that included being, in your opinion, treated like a vendor. This is never the position you want to be in with your client.
Although the Ouija board might be more fun, you will probably make better business decisions by asking your accounting department to reorganize your expenses and revenue to give you a picture even the Great Ouija couldn’t conjure.