We’ve all scoped a Yelp review, been turned off by a customer’s dismal review and chosen a new restaurant. While restaurant management has the ability to respond to unfavorable online reviews, for a lawyer, it’s not that simple. Here are three things to know about responding to online criticism as a lawyer.
Because our parents (who have trouble with remote controls) are now officially on Facebook, we can safely assume that close to all attorneys are using social media. Using social media is simply an inexpensive and convenient way to get the word out about your law firm. However, there is an element of risk that comes along with an attorney’s use of social media. These risks were highlighted in July, when the Indiana Supreme Court Disciplinary Commission listed social media’s many “minefields.”